Please note that returned items must be received at our premises in the same condition in which they were delivered, intact and complete with their original tags and packaging (including any wrapping). Otherwise, a refund cannot be issued.<\/p>\n
The return shipping cost is equal to the original shipping fee of your order. This cost is borne by the customer and will be deducted from the refund.<\/p>\n
For more information on how to ship your return, please refer to the following section, \u201cHow to Make a Return.\u201d[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How to make a return”][nectar_responsive_text inherited_font_style=”default” font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]If you wish to return the purchased product, please send an email with your request to office@k9-v.com, specifying your order number and whether you would like to make a full or partial return. Our Customer Service team will arrange the collection of your return and provide you with all the necessary instructions.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How does the refund process work?”][nectar_responsive_text inherited_font_style=”default” font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Once the returned item has been received at our premises and its condition has been verified, we will issue a refund for the product, minus the return shipping cost, using the same payment method used for the original purchase<\/p>\n