Returns

We truly hope that your K9-V purchase meets your expectations. However, if this is not the case, you may choose to return the item you have purchased.

You may return the item within 14 days from the date of delivery.

Please note that returned items must be received at our premises in the same condition in which they were delivered, intact and complete with their original tags and packaging (including any wrapping). Otherwise, a refund cannot be issued.

The return shipping cost is equal to the original shipping fee of your order. This cost is borne by the customer and will be deducted from the refund.

For more information on how to ship your return, please refer to the following section, “How to Make a Return.”

If you wish to return the purchased product, please send an email with your request to office@k9-v.com, specifying your order number and whether you would like to make a full or partial return. Our Customer Service team will arrange the collection of your return and provide you with all the necessary instructions.

Once the returned item has been received at our premises and its condition has been verified, we will issue a refund for the product, minus the return shipping cost, using the same payment method used for the original purchase

Refund processing may take up to 7 business days. Please note that the refund processing times are determined by your bank and are beyond our control. For any questions about refund processing times, please contact your bank for further information.

For assistance on returns, please send an email to our Customer Service at office@k9-v.com. To know more about Customer Service business hours, please check out the dedicated page.